Customer Help
Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
We will process your order within 24 hours of purchase (Monday through Friday excl. public holidays). If you order is urgent, please email us immediately after placing your order to hello@paperboss.com.au
You will be notified via email as soon as your order is on it’s way.
We will process your order within 24 hours of your purchase.
Standard shipping: 2-6 business days
Express shipping: 1-3 business days
If your order is urgent, please email us immediately after placing your order to hello@paperboss.com.au
Please note: delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time.
You don’t need an account to purchase with Paper Boss. However, if you wish to store your purchase history and receive points, discounts & rewards – we recommend opening an account with us.
There are two easy ways:
- You can create an account by clicking on the ”My account” button on the top right corner of this page. Then click “Register” .
- Click on the the green “Rewards” button on the left side of this page, then click on “Create account” and then “Register”.
If you just purchased, please call us on (03) 8593 7581, email hello@paperboss.com.au or notify us via our online chat.
You will receive an email with tracking information. If you haven’t received an email from us, please check your junk folder. If you still cannot find our tracking information email, please email us to hello@paperboss.com.au
Anyone can order from Paper Boss. Whether you are a hobbyist, a start up or an established business.
We only ship within Australia.
If your order is urgent or you need items by a specific date, please contact us BEFORE placing your order to check if we can meet your deadline.
By proceeding with an online order with Paper Boss, you are agreeing to an automatic ‘authority to leave’ if your delivery address is unattended.
You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please note that our courier is unable to contact you prior to delivery or deliver at a specific time.
If you need to swap an item
Returns and Exchanges
Please refer to our Return Policy page.
If we have not delivered what you ordered, we would like to help you resolve the problem. Please send us an email to hello@paperboss.com.au
All claims for incorrectly delivered items must be received within 5 days from the date of receiving the goods.
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, we would like to help you resolve the problem.
Returns will be accepted for products purchased online if they are faulty. All claims for faulty or incorrectly delivered items must be received within 5 days from the date of receiving the goods.
Paper Boss will ask you to provide further information or photographs via email to help us assess your situation and to help resolve the issue as fast as possible.
All online purchases claimed as faulty will need to be sent back to Paper Boss for an official assessment by the Paper Boss team.
Please go to our Contact Us page.
Please contact us as soon as possible. If we haven’t dispatched your product, we we will be able to correct your address on our system.
However, if you order has been picked up by the courier, we will try our best to redirect it.
You can cancel your order if we haven’t dispatched it yet.
If you wish to change your order, please contact us as soon as possible.
If you wish to add my items to your order, please note there may be additional shipping charge due to increase of weight on your order.
We usually make pre-order available that we know will be back in stock within a few weeks. We will notify on the product page if the items is available for back orders.