Frequently Asked Questions
Orders & Purchases
When will my order be shipped?
When will my order be shipped?
We will process your order within 24 hours of purchase (Monday through Friday excl. public holidays). If your order is urgent, please email us immediately after placing your order to hello@paperboss.com.au
You will be notified via email as soon as your order is on it’s way.
What are your lead times?
What are your lead times?
Please see our lead times here
How long does it take for me to receive my order?
How long does it take for me to receive my order?
We will process your order within 24 hours of your purchase.
Standard shipping: 2-6 business days
Express shipping: 1-3 business days
If your order is urgent, please email us immediately after placing your order to hello@paperboss.com.au
Please note: delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time.
How do I create an account?
How do I create an account?
You don’t need an account to purchase with Paper Boss. However, if you wish to store your purchase history and receive points, discounts & rewards – we recommend opening an account with us.
There are two easy ways:
- You can create an account by clicking on the ”My account” button on the top right corner of this page. Then click “Register” .
- Click on the the green “Rewards” button on the left side of this page, then click on “Create account” and then “Register”.
How do I change my shipping address?
How do I change my shipping address?
If you just purchased, please call us on (03) 8593 7581, email hello@paperboss.com.au or notify us via our online chat.
How do I track the status of my order?
How do I track the status of my order?
You will receive an email with tracking information. If you haven’t received an email from us, please check your junk folder. If you still cannot find our tracking information email, please email us to hello@paperboss.com.au
Do I need to be a business to order?
Do I need to be a business to order?
Anyone can order from Paper Boss. Whether you are a hobbyist, a start up or an established business.
Do you ship outside of Australia?
Do you ship outside of Australia?
We only ship within Australia.
My order is very urgent, what do I do to expedite my order?
My order is very urgent, what do I do to expedite my order?
If your order is urgent or you need items by a specific date, please contact us BEFORE placing your order to check if we can meet your deadline.
If we are able to ship your order urgently, please note that courier deliveries are out of our control and sometime there may be delays. We are not liable for shipments which do not arrive at the expected time.
Do you use automatic 'authority to leave' service?
Do you use automatic 'authority to leave' service?
By proceeding with an online order with Paper Boss, you are agreeing to an automatic ‘authority to leave’ if your delivery address is unattended.
You can provide additional delivery instructions such as ‘leave on front door step’ or ‘leave at backdoor under carport’. Please note that our courier is unable to contact you prior to delivery or deliver at a specific time.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Please refer to our Return Policy page.
I received the wrong item
I received the wrong item
If we have not delivered what you ordered, we would like to help you resolve the problem. Please send us an email to hello@paperboss.com.au
All claims for incorrectly delivered items must be received within 5 days from the date of receiving the goods.
My order arrived damaged
My order arrived damaged
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, we would like to help you resolve the problem.
Returns will be accepted for products purchased online if they are faulty. All claims for faulty or incorrectly delivered items must be received within 5 days from the date of receiving the goods.
Paper Boss will ask you to provide further information or photographs via email to help us assess your situation and to help resolve the issue as fast as possible.
All online purchases claimed as faulty will need to be sent back to Paper Boss for an official assessment by the Paper Boss team.
How do I receive customer support?
How do I receive customer support?
Please go to our Contact Us page.
What do I do if I entered an incorrect shipping address?
What do I do if I entered an incorrect shipping address?
Please contact us as soon as possible. If we haven’t dispatched your product, we we will be able to correct your address on our system.
However, if you order has been picked up by the courier, we will try our best to redirect it.
Can I change or cancel an order after I've submitted it?
Can I change or cancel an order after I've submitted it?
You can cancel your order if we haven’t dispatched it yet.
If you wish to change your order, please contact us as soon as possible.
If you wish to add my items to your order, please note there may be additional shipping charge due to increase of weight on your order.
Can I pre-order an item that is sold out?
Can I pre-order an item that is sold out?
We usually make pre-order available that we know will be back in stock within a few weeks. We will notify on the product page if the items is available for back orders.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer express shipping?
Do you offer express shipping?
Yes, we offer express shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Custom Printed Lead Times
How long does it take to print my order?
How long does it take to print my order?
Digital mock-up creation – 2-3 business days after you place your order.
Printing 9-10 business days after the approval of the digital mock-up.
How long does it take for shipping my custom printed order?
How long does it take for shipping my custom printed order?
Standard shipping: 2-6 business days
Express shipping: 1-3 business days
If your order is urgent, please email us immediately after placing your order to hello@paperboss.com.au
Please note: delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time.